Shipping Policy

Lead time

All items are handmade after the purchase date. Production time frame (Lead Time) on orders will be noted in your confirmation email as well as on the main page of our website.  We try to keep this updated the best we can but ultimately lead times are an estimation not a guarantee. Some items require a longer lead time then others and will be noted on the product detail page when ordering.

Estimated shipping times

Shipping is not included in the lead time estimation. The average First class shipping time ranges from 3-6 business days. We will do our best to meet these shipping estimates, but we cannot guarantee them. Actual delivery time will depend on the shipping method you choose and the shipping service provider.

Please consider shipping time frames when ordering for a date specific event or holiday.

Holiday shipping is known to take longer, take this into consideration when purchasing during the holiday seasons.

Shipping

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal United States Holidays.

Default carrier service is USPS and FedEx Express. P.O Boxes will ship via USPS Mail.

While we here at Rustic Heirloom will do what we can to assist, please know that Rustic Heirloom cannot be held responsible for delivery issues (including delivery to the wrong address, lost/stolen in transit, or delayed by 3rd party shipping companies, postal depots, freight forwarders, etc.)

Tracking orders

You will receive a tracking email when your order is shipped. Please check your email or your account page for tracking link.

International Shipping

We currently ship internationally. For international shipments, we ship via USPS and/or FedEx. Shipping times may vary from what is shown on the rate, we are not responsible for delays due to customs. We are not responsible for lost or returned items. Please ensure the address is correct when checking out. All international orders are shipped at the buyer's risk. Customer is responsible for any customs and import taxes that may apply.